Terms and Conditions of the Emma Serpenti Online Store
I. General Provisions
These terms and conditions (hereinafter referred to as the “Terms”) define the rules for using the online store available at https://emmaserpenti.com/ (hereinafter referred to as the “Store”) and the terms of sales contracts between the Seller and the Buyer.
The Store is operated by:
Yana Yeliutina
ul. Garbary 100/27, 61-757 Poznań
NIP: 7792571442, REGON: 528706754
(hereinafter referred to as the “Seller”).
A Buyer is any natural person, legal entity, or organizational unit making purchases in the Store. For natural persons, the term “Buyer” also includes the Consumer, i.e., a person making a purchase not directly related to their business or professional activity.
By using the Store and placing an order, the Buyer agrees to these Terms.
§1. Definitions
- Buyer – A natural person, legal entity, or organizational unit making purchases in the Store.
- Consumer – A natural person making purchases for purposes unrelated to their business or professional activity.
- Seller – Yana Yeliutina, operating at ul. Garbary 100/27, 61-757 Poznań, NIP: 7792571442, REGON: 528706754.
- Store – The online store available at https://emmaserpenti.com/, built on the WooCommerce platform.
- Contract – The sales contract concluded between the Seller and the Buyer upon placing an order in the Store.
- Terms – This document, available electronically at https://emmaserpenti.com/terms-and-conditions/.
§2. Scope and Terms of Service
The Seller offers retail sales of products available in the Store and provides services electronically.
Buyers can make purchases either as registered users or as guests.
To place an order, the Buyer should:
- Select a product or products and add them to the cart.
- Proceed to checkout, providing the required details (e.g., shipping address, billing information).
- Choose a preferred payment method.
- Review and accept the Terms.
- Confirm the order.
Once an order is successfully placed, a confirmation email will be sent to the Buyer’s provided email address.
§3. Electronic Services
Through the Store, the Seller allows Buyers to browse the product range, place orders, make payments, and use a user account (if the Buyer chooses to create one).
The Store is built using the WooCommerce platform, ensuring convenience and security in using electronic services.
All data transmitted through the Store is secured using appropriate technical and organizational measures to protect privacy.
§4. Placing Orders
Orders can be placed 24/7.
The Buyer must provide accurate and up-to-date personal and address details when placing an order. The Seller does not verify the accuracy of the provided details but reserves the right to contact the Buyer in case of justified doubts.
The order is considered confirmed once the Buyer receives an email confirmation.
For electronic payments (T-Pay, Klarna, Stripe), the Buyer will be redirected to the transaction processing page. Upon successful authorization, an order confirmation will be sent.
§5. Delivery and Payment Methods
Delivery:
- The Buyer selects a delivery method from the available options. Detailed delivery information is available at https://emmaserpenti.com/shipping-and-payment/.
- The Buyer covers the delivery cost unless otherwise specified by a promotional offer from the Seller.
Payment:
- Available payment methods: T-Pay, Klarna, and Stripe. For electronic payments, the transaction is processed on secure payment operator pages.
- The Buyer makes the payment during the order placement after accepting the Terms.
- Detailed payment terms are available at https://emmaserpenti.com/shipping-and-payment/.
§6. Order Fulfillment
Order fulfillment begins after the order is confirmed and payment is recorded (for electronic payments).
The fulfillment time depends on the selected delivery method and payment confirmation. Exact timelines are provided in product descriptions and on the Store’s website.
In case of delays or issues with order fulfillment, the Seller will promptly inform the Buyer about the cause and estimated fulfillment time.
§7. Withdrawal and Returns
The Consumer has the right to withdraw from the contract without providing a reason within 14 days from receiving the product.
To exercise the right of withdrawal, the Consumer should inform the Seller of their decision using the form available at https://emmaserpenti.com/returns-and-complaints/ or another available communication method.
The refund will be processed immediately but no later than 14 days from receiving the withdrawal notice, using the same payment method used for the transaction.
Detailed withdrawal and return conditions are available at https://emmaserpenti.com/returns-and-complaints/.
§8. Liability for Defects
The Seller guarantees that the products are free from physical and legal defects.
If a defect is found, the Buyer may:
- Request a product replacement,
- Request defect removal,
- Request a price reduction,
- Withdraw from the contract if the defect is significant.
Complaints regarding product defects should be submitted electronically or via the complaint form available at https://emmaserpenti.com/returns-and-complaints/.
The Seller will review the complaint within 14 days of receiving it.
§9. Personal Data Protection and Cookies
The administrator of personal data provided by Buyers is the Seller – Yana Yeliutina.
Detailed personal data protection rules are outlined in the Privacy Policy available at https://emmaserpenti.com/privacy-policy-eu/.
The Store uses cookies to ensure proper service functionality and statistical analysis. Full cookie policy details are available at https://emmaserpenti.com/cookie-policy-eu/.
§10. Alternative Dispute Resolution
In case of disputes arising from the sales contract, the Seller encourages the use of alternative dispute resolution methods.
Consumers can seek resolution through institutions such as arbitration courts or consumer ombudsmen.
More information on alternative dispute procedures is available at:
§11. Final Provisions
The Seller reserves the right to amend these Terms. Changes will be published on https://emmaserpenti.com/terms-and-conditions/ and take effect upon publication.
Contracts concluded before the changes take effect will be governed by the Terms in force at the time of contract conclusion.
All disputes arising from these Terms will be settled by the competent common court.
The Terms are effective from the date of publication on the Store’s website.
For questions or additional information about Store policies, please contact us via the form available at https://emmaserpenti.com/.
Copyright Notice
All rights to the content published on https://emmaserpenti.com are reserved. Copying, reproduction, modification, distribution, or publication of any part of the materials without prior written consent from the Seller is strictly prohibited. Violations will result in appropriate legal action in accordance with applicable laws.